Return & Refund Policy

At Mirako Japan, we carefully select and offer premium Japanese wellness products with the goal of providing our customers with a trusted and enjoyable shopping experience. We understand that circumstances may arise where you need to return an order. Please review the policy below before making a purchase.

1. Returns

We accept returns of eligible unopened and unused products within 14 days of delivery, provided that:

• The product is unopened and unused.
• The original packaging, seals, labels, and product condition are intact.
• The product is returned in its original packaging.
• You provide a valid order number or proof of purchase.
• The return request is made within 14 days of delivery.

Return shipping costs are generally the customer's responsibility, unless the item was shipped incorrectly, arrived damaged, or was defective. Please contact Mirako Japan before sending any product back. We will provide return instructions if your request is approved.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. Please provide:

• Your order number
• A description of the issue
• Photos of the product
• Photos of the packaging and shipping box, if applicable

Depending on the circumstances, Mirako Japan may offer a replacement, store credit, or refund. Please keep the original product, packaging, and shipping materials until your claim has been reviewed.

3. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will generally be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a damaged item, or an incorrect item being shipped.

4. Items That Cannot Be Returned

For safety, quality, and product integrity reasons, we generally cannot accept returns of:

• Opened or used dietary supplements
• Products with broken or removed seals
• Partially consumed products
• Products missing original packaging
• Products damaged after delivery due to improper storage or handling
• Products returned after the applicable return period
• Items specifically marked as Final Sale

5. Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout. If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, the customer may be responsible for any applicable reshipping or additional shipping costs. Please contact us promptly if you realize that your shipping information needs to be corrected.

6. Final Sale & Promotional Items

Certain promotional products, special offers, clearance items, or products specifically marked Final Sale may not be eligible for return or refund. Any applicable restrictions will be clearly stated on the product page, promotional offer, or at checkout.

7. Exchanges

We generally do not offer direct product exchanges. If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will review the situation and, when appropriate, arrange a replacement or another suitable resolution.

8. How to Request a Return

To request a return, please contact Mirako Japan Customer Service before sending any product back.

Email: MirakoJapan@gmail.com
Phone: 1-888-603-8778

Please include:

• Order number
• Customer name
• Product name
• Reason for the return
• Photos, if the item was damaged, defective, or incorrect

Please do not send products back without receiving return instructions from Mirako Japan.

9. Product Information & Customer Responsibility

Mirako Japan provides product information for general informational and wellness purposes. Dietary supplements are not intended to diagnose, treat, cure, or prevent any disease. Customers are responsible for reviewing product ingredients, directions, and applicable warnings before use.

If you are pregnant or nursing, have a medical condition, have known allergies, are taking medication, or have other health concerns, please consult a qualified healthcare professional before using a dietary supplement. Individual experiences may vary.

Our Customer Care Promise

At Mirako Japan, we value our customers and stand behind the quality and integrity of the products we offer. If you have a concern about your order, please contact us first. We will make reasonable efforts to review your situation and work toward an appropriate solution in accordance with this policy.

Japan Made. Quality Driven. Wellness Inspired.